Support

Need help with Joko? Here is how to do the most common things and how to reach us.

Contact us

Write to info@beezey.it. We normally reply within 2 working days. Include the email of your account and, if you can, the app version (Profile › Settings, at the bottom of the page).

How do I delete my account?

Open Profile › Settings › Delete account and confirm. Your profile, photos and sign-ups are erased within 15 days. If you change your mind during this period write to info@beezey.it.

How do I report an activity or a user?

Open the activity or profile page, tap the “…” menu and choose “Report”. Pick the reason and, if you like, add details. We review every report, normally within 24 hours. You can also write to us directly at info@beezey.it.

How do I block a user?

From the “…” menu on their profile or on the page of one of their activities choose “Block user”. To unblock, go to Settings › Blocked users.

I have a request about my personal data

For access, correction, portability or other privacy requests write to info@beezey.it. More details in the privacy policy.

I entered the wrong date of birth

The date of birth cannot be changed in the app because it enforces the age limits of activities. Write to us from this page and we will correct it after a check.

I am not getting notifications

Check that Joko notifications are allowed in your phone settings and turned on in the app under Settings › Notifications.